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Shipping & Returns

Shipping

All orders are shipped within 48 hours from the UK, not including weekends or Bank Holidays. Please note: there may be extended processing times during certain times of the year.

To stay updated on your order progress, refer to the tracking information provided in your shipping confirmation email. If you have any additional questions, please contact the support team here.

UK

  • Standard Delivery:
    We offer free standard delivery in the UK on orders £100 and up or at a fee of £2.50 for orders below £100. Standard delivery can take between 3 and 5 days to arrive.
  • Express Delivery:
    This can take between 2 and 3 days to arrive. Customers have the option to avail express delivery at £1.99 for orders exceeding £100, or at £3.99 for orders below £100.
  • FedEx Express UK Delivery:
    When choosing this option at a fee of £4.99 customers will be able to receive their order in 2 working days.

AUSTRALIA

  • Standard Delivery:
    We offer free standard delivery in Australia on orders $300 and up or at a fee of $20 for orders below $300. Standard delivery can take between 6 and 18 days to arrive.
  • Express Delivery:
    This can take between 5 and 10 days to arrive. Customers have the option to avail express delivery at a fee of $79.

DELIVERY EXCEPTIONS

We deliver to the Scottish Highlands and British Islands. However, we advise allowing for an additional 4 days for standard delivery. Please see here for further details.

RETURNS

If your order meets the following criteria, submit your return through the Returns Portal:

  • The product is unopened and unused 
  • The purchase was made directly through ziipbeauty.co.uk
  • The return request is submitted within 30 days of the purchase date

If you’ve experienced any damages or issues with your device, please reach out to us for assistance here. Defective devices may qualify for a replacement under warranty, within two years of purchase date.

ZIIP reserves the right to update this Return Policy at any time.

In order to ensure our customers receive their orders as soon as possible, our warehouse team processes the packages very quickly. This means we are unable to make changes to your order once it has been placed. This includes changing the delivery option, delivery address, payment method, or applying a promotional discount.

If you need to cancel your order for any reason, you have 15 minutes to cancel after placing your order.

To cancel your order, simply follow these steps:

  1. Log into your Account to view your recent orders.
  2. Select the order you'd like to cancel.

If you have any additional questions, please contact the support team here.